Frequently Asked Questions

  • To make your purchase, we have a range of convenient options available just for you. If you prefer the ease of email, you can simply drop us a message at sales@aarcomm.com. Our dedicated sales team will swiftly get back to you with all the information you need. If you like the personal touch, feel free to give us a call at 1-800-604-9218 ext. 1. Our enthusiastic sales and marketing team is ready to assist you in any way possible. We're dedicated to providing you with a seamless and delightful purchasing experience.

  • Our remote control systems are incredibly versatile and can be used with a wide range of equipment. Whether you have a hydrovac excavator, combination sewer cleaning machine, jetter, concrete line pump, concrete barrel mixer, volumetric concrete mixer, screeder, or stone spreader, our remotes are up to the task. As long as we know the interfaces to your hydraulic valves or motors, our exceptional remote control systems can seamlessly integrate with your machine. If you're curious about the compatibility of our systems with a specific type of equipment, we'd be more than happy to discuss your application needs with you.

  • Our product rates will vary depending on the complexity of your specific application and the volume of systems you require. To get accurate pricing information, we recommend reaching out to our sales team at sales@aarcomm.com. They will be happy to assist you with any inquiries you have.

  • Our standard lead time typically ranges from 16 to 18 weeks, depending on your volume requirement and the urgency of your request. Don't worry, we assemble and thoroughly test all our products in-house, allowing us some flexibility with delivery. Once your order is shipped, you can expect it to arrive in approximately 1 to 2 weeks, depending on the shipping method you choose.

  • Absolutely! Aarcomm specializes in customizing remote control systems to meet the specific requirements of equipment manufacturers. Whether it's fine-tuning the functionality or personalizing the layout, Aarcomm has got you covered! Additionally, our systems are designed to be easily adjustable in the field, ensuring flexibility and convenience. So, go ahead and explore the possibilities of custom programming your remote control with Aarcomm!

  • Absolutely. We specialize in creating convenient solutions for you. Our aftermarket kits are designed to be plug-and-play compatible with a wide range of remote control vendors and equipment manufacturer brands. Let us provide you with the perfect replacement option.

  • Yes, we have quick start guides for all our different remote control systems. Quick start guide QR code cards are included with every system we ship. If you failed to receive your quick start guide QR code card, please email our service department at customercare@aarcomm.com.

  • We're here to assist you with any warranty claims or repairs you may need. To get started, you can reach out to our dedicated service department by sending an email to customercare@aarcomm.com or by calling 1-800-604-9218, extension #2. Our friendly team will guide you through the service options available.

    To ensure a smooth process, please have your serial number, part number, and a detailed description of the issue handy when contacting us.